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The brief · 25 February 2026

The AI brief, 2026-02-25

MIT is sequencing your cells, Better.com has you chatting with a bot for your mortgage, and finance is finally trading slideshows for actual results. Four industries, one common thread: AI is done promising and has started delivering.

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Better.com's AI voice agent Betsy is already handling mortgage calls end to end

This isn't a text chatbot anymore, it's an AI-generated voice that picks up the phone and processes your loan application from start to finish. Call your bank or a broker in the coming months, and there's a decent chance you'll be talking to a system like this without even realizing it.

practitioners › Betsy handled 1.89 million calls in 2025, fully automated 35.5% of requests end to end, and freed up more than 1,666 hours per month for loan officers, per the ElevenLabs/Better.com case study dated February 25, 2026.

ElevenLabs / Better.com →

Finance firms are finally seeing real results from GenAI

Broadridge surveyed financial services firms and the story has shifted. This is no longer about promising pilots, it is about measured business gains, and attention is already moving toward agentic AI. If your bank or insurer is still pitching you a chatbot, they are already behind the curve.

practitioners › Broadridge Financial Solutions study published February 25, 2026, financial services sector.

Broadridge Financial Solutions →